tag:blogger.com,1999:blog-7626163731800392151.post3192229539242242866..comments2023-08-10T15:38:47.930+05:30Comments on An Indian and a Retailer!: Service expectations while purchasing durables or electronicsVRhttp://www.blogger.com/profile/07260128585026174274noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-7626163731800392151.post-34089354698599479842009-06-21T02:43:19.864+05:302009-06-21T02:43:19.864+05:30To some extend this is true,but this scenario is c...To some extend this is true,but this scenario is changing a lot,and i could feel this.Yes,we are in the ages of "Prosumers" and this word essentially explains that customers are no more only customers,they are information providers/sharers.So,i feel the fear to explain things to customers are slowly vanishing. Companies are taking immense steps so that,they want consumers to be prosumers, this technique helps them to create more market share and business (eg. LG, Godrej, Maruthi...etc)<br /><br />Thanks for posting this wonderful article!!!Cognizancehttps://www.blogger.com/profile/16217002721037122927noreply@blogger.comtag:blogger.com,1999:blog-7626163731800392151.post-27099088663669019062009-06-18T22:29:34.149+05:302009-06-18T22:29:34.149+05:30I have often faced such a situation and since I lo...I have often faced such a situation and since I love shopping (especially during sales), there is often a sales guy who is not there and the customer heads elsewhere. Training staff is most important. I was in fact surprised when I went to a Big Bazaar store and found the staff there so well informed about digi-cams when i made an enquiry. It was the opposite at pantaloons. It definitely makes an impact to engage a customer in conversation if he/she is serious and also share the knowledge with him/her.Anonymoushttps://www.blogger.com/profile/17353823072805304712noreply@blogger.comtag:blogger.com,1999:blog-7626163731800392151.post-73311667589017882482009-06-18T19:06:11.211+05:302009-06-18T19:06:11.211+05:30It is true when it comes to small time retailers. ...It is true when it comes to small time retailers. Some of them still are far from the concept of customer satisfaction. Being profit oriented only, they tend to over look the fact that cost cutting on such crucial areas might make them loose a customer and also the negative publicity through 'word of mouth'.<br /><br />I believe the competition at the hands of the organised retailers will make them look the other way and they might mend their ways.<br /><br />The question is how long will it take them to realise the situation? It could be well late by thenShashwathttps://www.blogger.com/profile/09447091616396389410noreply@blogger.com