tag:blogger.com,1999:blog-7626163731800392151.post7595346908073793436..comments2023-08-10T15:38:47.930+05:30Comments on An Indian and a Retailer!: Some views about Corporate RetailVRhttp://www.blogger.com/profile/07260128585026174274noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-7626163731800392151.post-68982663779673732162009-11-03T15:21:09.861+05:302009-11-03T15:21:09.861+05:30I agree with Mr.Rajesh, Indian retailers need to b...I agree with Mr.Rajesh, Indian retailers need to be proactive in terms of customer service and practice customer gratification. I have shared some of my experiences in my blog<br />http://retailog.blogspot.com/2009/10/proactive-customer-service.htmlBalakrishnanoreply@blogger.comtag:blogger.com,1999:blog-7626163731800392151.post-24605734222141391082009-09-21T22:10:58.909+05:302009-09-21T22:10:58.909+05:30The point is that any organisation, especially a s...The point is that any organisation, especially a service organisation needs to empower the front line. Delivering customer delight should be the single minded agenda of everyone and there can be no deviations/ distractions. This is best explained by this quote - Giving someone the freedom to take responsibility releases resources that would otherwise remain concealed - Jan Carlzon.VRhttps://www.blogger.com/profile/07260128585026174274noreply@blogger.comtag:blogger.com,1999:blog-7626163731800392151.post-54568819012981973222009-09-21T04:47:05.339+05:302009-09-21T04:47:05.339+05:30Rajesh- The blog was interesting.I am trying to ma...Rajesh- The blog was interesting.I am trying to make the connection between your example on Pepsi Foods and Corporate retail.Are you saying that retail chains such as More, Spencers, etc dont display consumer orientation as much as the Nadar Kadai? I find it easier to return a defective product to a Retail chain than convincing a kirana store to take it back. That is my expereince. But i am interested to hear your response.Venkatesannoreply@blogger.com